PRACTICE SALES-CLOUD-CONSULTANT EXAMS FREE, BRAIN SALES-CLOUD-CONSULTANT EXAM

Practice Sales-Cloud-Consultant Exams Free, Brain Sales-Cloud-Consultant Exam

Practice Sales-Cloud-Consultant Exams Free, Brain Sales-Cloud-Consultant Exam

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q55-Q60):

NEW QUESTION # 55
The Sales Cloud implementation at Cloud Kicks (CK) is now live.
End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.
What should the consultant do?

  • A. Recommend that the admin attend Salesforce instructor-led training.
  • B. Conduct a knowledge transfer with the admin.
  • C. Suggest that CK purchase a support agreement.

Answer: B

Explanation:
Since the Cloud Kicks admin continues to reach out with questions about the sales process, the consultant should facilitate a knowledge transfer session.
Key Points:
* Knowledge Transfer Importance: A knowledge transfer ensures the admin understands the configurations, customizations, and rationale behind the implemented sales processes.
* Empowerment: By thoroughly educating the admin, they become more self-sufficient and capable of supporting end-users effectively.
* Tailored Learning: The session can address specific questions and scenarios relevant to CK, providing immediate value.
* Post-Implementation Support: Knowledge transfer is a critical component of a successful implementation, ensuring long-term sustainability.
Salesforce Sales Cloud References:
* Training and Adoption: Salesforce emphasizes the importance of training and knowledge sharing in its Adoption Best Practices.
* Administrator Resources: Salesforce Administrator Resources
Why Options A and B are Incorrect:
* Option A: Purchasing a support agreement may not provide the personalized assistance the admin needs and could incur unnecessary costs.
* Option B: While formal training is beneficial, it may not address immediate concerns and is less personalized than a knowledge transfer session.
Conducting a knowledge transfer with the admin addresses their questions directly and ensures they have the necessary understanding to manage the sales process effectively.


NEW QUESTION # 56
The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.
Which option should the consultant recommend?

  • A. Add Approval processes to enforce data standards.
  • B. Use a collaboration tool to gather feedback from users.
  • C. Conduct a requirements workshop to gather user stories.

Answer: B

Explanation:
Using a collaboration tool to gather feedback from users is a highly effective method to improve user adoption. Engaging users in the process allows them to share their experiences, challenges, and suggestions for improvement. According to Salesforce best practices, gathering feedback is crucial as it helps in making informed changes and improvements that are aligned with user needs and expectations. This approach not only enhances the system's usability but also increases user engagement and ownership, thereby driving higher adoption rates.


NEW QUESTION # 57
Is 'Join' available as an option for all groups visible through Chatter?

Answer:

Explanation:
No. You can join a public group, but must 'Request to Join' a private group. This will generate an email request to the owner or managers of a private group who can then allow you to join.


NEW QUESTION # 58
During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.
How should the consultant avoid this issue in the future?

  • A. Gain buy-in during the Analyze phase.
  • B. Develop test scripts during the Plan phase.
  • C. Conduct a Beta review during the Validate phase.
  • D. Design a solution during the Build phase.

Answer: D


NEW QUESTION # 59
Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers.
Which two solutions should a consultant recommend to help product managers engage in sales deals?
(Choose two.)

  • A. Use an assignment rule to notify product managers when opportunities are updated.
  • B. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.
  • C. Use Process Builder to create a chatter post.
  • D. Create a Chatter group to share product information with the sales team, product managers, and customers.

Answer: C,D


NEW QUESTION # 60
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